Terms and Conditions

Welcome to Tansree Fashions. These Terms and Conditions govern your use of our website and purchases from us.

“Tansree Fashions,” “we,” “us,” and “our” refer to [Legal business name], trading as Tansree Fashions.

Please read these terms before placing an order. Nothing in these terms limits rights or remedies available to consumers under applicable law.

1. Website Use

You must be at least 18 years old to place an order. Purchases for children must be made by a parent, guardian, or another responsible adult.

You agree to provide accurate information and not use our website for fraudulent, unlawful, or unauthorised activities.

2. Customer Accounts

Where account registration is available, you are responsible for keeping your login details confidential.

Please contact us promptly if you suspect unauthorised access to your account.

3. Products and Descriptions

Our collections include sarees, chudidhars and kurtis, kidswear, toys, and games.

We aim to present accurate product descriptions, photographs, sizes, materials, and prices. Colours may appear slightly different depending on lighting and screen settings.

Please check the product description, size chart, included items, and care instructions before ordering. Accessories shown for styling are included only when stated in the listing.

Images and descriptions do not remove your right to receive goods that match what was advertised or agreed.

4. Prices and Payments

Prices are displayed in Indian Rupees unless stated otherwise.

Applicable taxes, delivery charges, and other payable charges will be disclosed before you confirm your order.

Available payment methods are shown at checkout. Orders may require successful payment or payment verification before processing.

If a pricing or listing error affects your order, we will contact you before proceeding. You may decline the corrected offer and receive a refund of any amount paid for the affected item.

5. Orders and Acceptance

After placing an order, you may receive an acknowledgement confirming that we have received it. Acceptance occurs when we confirm dispatch, unless expressly communicated earlier.

We may be unable to fulfil an order because of unavailable stock, payment failure, an incorrect listing, delivery restrictions, or suspected fraud.

If we cannot fulfil a paid order, we will inform you and arrange a refund for the unfulfilled items and any related charges that are no longer payable.

6. Shipping and Delivery

Delivery availability and charges are shown at checkout or in our Shipping Policy.

• Order processing: [Insert processing timeframe]
• Estimated delivery: [Insert delivery timeframe or link to Shipping Policy]

Please provide a complete and accurate delivery address and contact number.

If delivery is delayed, we will provide available updates and explain the next steps. Your rights concerning delayed, missing, or undelivered orders remain subject to applicable law.

Any additional charge for redelivery caused by an incorrect address will be explained before arrangements are made.

7. Order Changes and Cancellations

To request a change or cancellation, contact us promptly with your order number.

Changes depend on the order’s processing status. Once dispatched, requests may need to be handled through the return process.

Any cancellation charges must be disclosed before purchase and comply with applicable law.

8. Returns and Exchanges

Change-of-mind and size-exchange requests are subject to our published Return and Refund Policy and the terms disclosed before purchase.

• Request period: [Insert number of days after delivery]
• Eligible products and exclusions: [Insert details]
• Return shipping arrangements and charges: [Insert details]

For change-of-mind returns, products should be unused, unwashed, and returned with their original tags, packaging, and included items, where applicable.

Any restrictions on opened toys, customised items, or other products must be clearly disclosed before purchase. Such restrictions do not remove remedies for defective, damaged, incorrect, or misdescribed goods.

9. Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, incomplete, or different from your order, contact us as soon as reasonably possible with your order number and a description of the issue.

Photographs may help us assess the issue. An unboxing video is not a mandatory condition for considering a complaint.

We will assess the circumstances and provide an appropriate remedy, which may include a replacement, repair, or refund, as applicable.

10. Refunds

Approved refunds will normally be issued to the original payment method. Where this is unavailable, we will agree on an appropriate alternative with you.

• Refund processing timeframe: [Insert timeframe]

Your payment provider may require additional time to credit the amount. We will communicate the refund status and any relevant transaction reference.

Refund deductions, where permitted, will be explained. Store credit will not replace a refund you are legally entitled to without your agreement.

11. Clothing Care and Toy Safety

Follow the care instructions supplied with garments. Damage caused by improper washing, alteration, storage, or misuse may affect eligibility for a return.

For toys and games, follow the stated age recommendations, warnings, and instructions. Adult supervision may be required. Keep small parts away from children for whom they are unsuitable.

These responsibilities do not exclude liability for product defects or other obligations imposed by law.

12. Offers and Promotions

Offers, discount codes, and promotional benefits are subject to the conditions displayed with them, including eligibility, validity, and exclusions.

Changes to future promotions will not retrospectively remove an offer already validly applied to an accepted order.

13. Reviews and Submitted Content

Reviews and feedback must reflect genuine experiences and must not contain unlawful, abusive, misleading, or infringing material.

When you submit a review for publication, you permit us to display it in connection with the relevant product or service. You retain ownership of your original content.

14. Intellectual Property

Website branding, photographs, designs, and other content belong to Tansree Fashions or their respective rights holders.

You may browse and use the website for personal shopping. Commercial copying, redistribution, or use requires permission from the relevant owner.

15. Privacy

Our collection and use of personal information are explained in our Privacy Policy.

16. Website Availability and Responsibility

We take reasonable steps to keep the website accurate, secure, and available. Temporary interruptions may occur during maintenance or because of technical issues.

Responsibility for loss or damage will be determined under applicable law. These terms do not exclude liability that cannot lawfully be excluded, including applicable consumer and product-liability obligations.

17. Governing Law and Disputes

These terms are governed by the laws of India.

Please contact us first so we can try to resolve a concern. You retain the right to approach a competent consumer commission, court, or other authority with jurisdiction under applicable law.

18. Changes to These Terms

We may update these terms for future website use and purchases. The updated version will be published with a revised date.

Orders already accepted remain subject to the terms applicable when they were accepted, unless a change is required by law or agreed with you.

19. Contact and Grievance Redressal

Tansree Fashions
Email: nrajmrd1@gmail.com
Phone: +91 866 750 8940

Address:
11/639 Ramaya Nagar
Kolathuvanchery
Chennai – 600122
India

Please include your order number, contact details, and a description of the concern.

Consumer complaints will be acknowledged within 48 hours and addressed within one month of receipt.